Your property offers more than a room or a hall.
Meals, upgrades, experiences and event extras can be part of a better stay or occasion. The opportunity is to make useful choices clear and deliver what the customer agrees to buy.
Discuss revenue opportunities
Make the right offer—not every offer.
Start with the customer's purpose, existing inclusions and the services your property can provide. An included breakfast should not become an unexplained additional charge.
Keep the conditions clear.
Some services depend on time, capacity, preparation or approval. Discuss the supported eligibility checks in your ZenGuests setup before making an offer.
Follow through after the customer says yes.
A selected extra still needs an owner and a delivery path. Keep the request, acceptance, work and money status distinct in the supported workflow.
Understand what the numbers mean.
Requested services are not the same as delivered services or collected money. Review the reporting that is actually available for your property.
What is hotel upselling?
This is often called hotel upselling: helping a guest choose a relevant addition to the original booking. We prefer to start with what is useful to the guest and practical for your team to deliver.
Let us show you a clearer
way to run the day.
Tell us about your hotel, resort or venue. We will focus the conversation on your team, your services and the work you want to improve.
Book a demo suraj@zenguests.com