“Who is following up?”
Keep the enquiry, the responsible person and the next conversation together.
HOTEL, RESORT & VENUE MANAGEMENT SOFTWAREMore revenue.
More revenue.
Less chasing.
Better hospitality.
ZenGuests helps your team follow up with customers, put together the right offer and organise the work behind each stay or event. Give owners visibility, managers clear next steps and staff the details they need.
Tell us about your property. We will show you the relevant workflows.
ZenGuests · EnquiriesSample workflow
SALES & RESERVATIONSEvery conversation.
ASEvery conversation.
A clear next step.
Family celebrationVenue + menu · Requirements in review
Follow up Handler · Anika Next conversation · Today
The details stay with the enquiry.
Review the menu choices and confirm the customer's requirements before preparing the next proposal.
Earlier conversation in context
The right details.
The right people.
The right people.
Illustrative enquiry and hospitality scene. Sample data shown.
BUILT AROUND YOUR WORKING DAY
Independent hotels Boutique properties Resorts Event venues in India
FAMILIAR QUESTIONS. CLEARER ANSWERS.Your team should not have to
Your team should not have to
chase the same detail twice.
A customer asks for a quote. A guest needs a service. An event plan changes. The difficult part is keeping the right people informed while the work moves on.
“Did the team get the change?”
Keep updated requirements with the plan and the people who need to act.
“Was it requested, delivered or paid?”
Make the next step clear without treating different statuses as the same thing.
Less searching through separate records. More attention for the customer.
MORE FROM EVERY OPPORTUNITYMake the most of every
Make the most of every
enquiry, stay and occasion.
Keep promising enquiries moving.
See who needs a response, who is handling the enquiry and what should happen next. Keep the conversation connected to the customer's requirements.
Help guests find more to enjoy.
Bring relevant rooms, meals, experiences and extras into the conversation when your property can provide them. Make what is included clear.
Turn the plan into organised work.
Give managers and staff the details needed to prepare and deliver the service, without making everyone work through the same screen.
Know what still needs attention.
Keep customer changes, outstanding work and the money position clear so your team knows where to act.
FIND YOUR PROPERTYDifferent properties.
Different properties.
Different working days.
Explore the work that matters to your property, without starting with a catalogue of features you do not need.
Hotels
Keep the stay running smoothly.
Explore enquiries, reservations, room preparation and guest requests for an independent or boutique hotel.
Explore hotels
Resorts with venues
Bring stays and occasions together.
Work with rooms, functions, meals and services as connected parts of the customer's plan, while keeping each part's requirements clear.
Explore resorts
Banquet halls & convention centres
Carry the agreement onto the event floor.
Connect the enquiry, venue, menu, proposal and team work. Keep different functions and later changes distinct.
Explore venuesA CLOSER LOOKSee the work,
See the work,
not just the promise.
Explore how enquiries, plans and team work connect through original illustrated examples.
Pick up the next conversation with context.
Keep the source, customer requirements, handler and next follow-up in view.
Z ZenGuestsILLUSTRATIVE WORKFLOWYour team
ENQUIRIES & FOLLOW-UP
A day at your propertyKeep the next step in sight.
Customer requirementResponsible teamNext step
Family celebrationVenue + menuSalesReview menu choices
Team offsiteRooms + meeting spaceReservationsCheck rooms & space
Weekend stayAccommodationFront deskDiscuss arrival needs
A conversation has a clear owner.
Requirements, notes and the next follow-up stay together.
Original illustrative template with example details. This is an explanation of the workflow, not a screenshot of the current product.
Build the offer from the customer's plan.
Bring relevant spaces, accommodation, menu choices and extras into the proposal. Review the customer version before sharing it.
Z ZenGuestsILLUSTRATIVE WORKFLOWYour team
THE CUSTOMER’S PLAN
Proposal in reviewOne occasion. Clear choices.
The function
Space, date and timing
Review requirementsThe menu
Choices and inclusions
Review requirementsThe stay
Rooms, nights and guests
Review requirementsReview before sharing.
Keep the customer version and earlier agreements distinguishable.
Original illustrative template with example details. This is an explanation of the workflow, not a screenshot of the current product.
Show each team the part they need to deliver.
Review the agreed requirements, assigned work and changes that need attention.
Z ZenGuestsILLUSTRATIVE WORKFLOWYour team
PREPARE & DELIVER
Relevant to each teamThe plan becomes clear work.
KitchenReview the current menu
Plan updatedOperationsPrepare the function space
AssignedHousekeepingReview arrival preparation
Needs attentionA change needs the right people.
Requested, reviewed and published changes remain distinct.
Original illustrative template with example details. This is an explanation of the workflow, not a screenshot of the current product.
Start with how your property works.
Configure the relevant spaces, offers and people. Review which settings are connected to the workflows you will use.
Z ZenGuestsILLUSTRATIVE WORKFLOWYour team
PROPERTY CONFIGURATION
Guided setupStart with what you actually run.
01
Your spaces
Rooms, venues and capacity
02
Your offers
Menus, packages and services
03
Your people
Responsibilities and access
Configure the workflows you need.
Review the supported scope together before activation.
Original illustrative template with example details. This is an explanation of the workflow, not a screenshot of the current product.
CONNECTED DETAILS. PRACTICAL HANDOFFS.From the first request
From the first request
to the work behind it.
Once the enquiry arrives, run everything that follows in one system. Start from the work you actually need to do.
A hotel stay
- 1
Understand the booking.
Keep the guest's stay details and relevant requests together.
- 2
Prepare the welcome.
Give the people preparing the room the information they need.
- 3
Handle the stay.
Keep requests and service updates with the right team.
- 4
Review what remains.
Make outstanding work and follow-up visible before moving on.
An event or celebration
- 1
Capture the enquiry.
Record what the customer needs and who takes it forward.
- 2
Shape the proposal.
Bring the venue, menu and other agreed requirements together.
- 3
Prepare the teams.
Review the plan and give each team its relevant instructions.
- 4
Handle changes carefully.
Keep earlier agreements distinct from requested and published changes.
The details stay connected. The screen stays relevant to the person's job.
YOUR PEOPLE, CONNECTEDYour people know their work.
Your people know their work.
Give them software that helps.
One connected service. Different responsibilities and access.
Owner
Understand the business, configure the property and review decisions within your authority.
Sales & reservations
Keep enquiries moving, prepare relevant offers and follow up with context.
Manager
See what changed, what needs attention and who takes it forward.
Frontline staff
Find the job, the location, the instructions and the way to ask for help.
Guest or event host
Review the information and choices relevant to their own stay or occasion.
ZYOUR WORKING DAY
Good work starts
with clear details.
For the person doing the job.
PREPARATION
Prepare the welcome
Guest arrival area Before the guest arrivesReview the request, check the preparation and let your manager know what needs attention.
View the instructions One job. The details you need.
Original staff-work illustration.
Example details; not current product UI.
More doing.
A GUIDED STARTStart with your property,
Start with your property,
not a generic software tour.
Tell us what you run.
Share your property type and the work you want to make easier.
See the relevant workflows.
We will walk through the product with your priorities in mind and discuss what is available for your setup.
Agree the next step.
Discuss the trial or onboarding scope, commercial terms and configuration before activating your property.
What is ZenGuests?
ZenGuests is hospitality software focused on the work behind enquiries, stays and events. It brings customer requirements, offers and team activity into connected workflows. Your demo will cover the capabilities available for your property.
Is it only for large hotels and resorts?
No. Our focus also includes independent hotels, boutique properties and standalone venues. Tell us how your team works so we can review the relevant setup rather than impose a large-hotel structure.
What does upselling mean here?
It means offering something useful in addition to the original booking, such as a suitable room upgrade, meal or event extra. The important questions are whether the customer wants it, whether it is already included and whether your property can deliver it.
Will everyone see the same dashboard?
The experience is shaped around each person's role and access. We will demonstrate the Owner, Manager and staff workflows supported by the property setup under review.
Can we use it for both rooms and event spaces?
That is the resort-with-venues use case. The demo can show how functions and accommodation are kept as distinct parts of the customer's plan. We will confirm the supported scope before onboarding.
Do we have to replace our current systems immediately?
No changeover should be assumed from a demo request. We will review your current tools, required workflows and the supported migration or integration options before agreeing a transition.
Is ZenGuests an AI chatbot?
No. The focus is the work: enquiries, preparation, coordination and service delivery. AI is not required to be the front door to those workflows.
How much does it cost?
Contact us to discuss the scope for your property. Pricing and onboarding arrangements will be provided before you decide to proceed.
Can my team try it?
Ask about a guided trial during your demo conversation. Access and scope are arranged separately; submitting a request does not activate an account.
Who will respond to my enquiry?
Contact Suraj at suraj@zenguests.com to arrange the next conversation.
LET’S TALK ABOUT YOUR PROPERTYLet us show you a clearer
Let us show you a clearer
way to run the day.
Tell us about your hotel, resort or venue. We will focus the conversation on your team, your services and the work you want to improve.
Book a demo suraj@zenguests.com